FAQs

You'll be amazed! Mineral foundation covers like nothing else. Not only that, it doesn't lay in a thick obvious way on top of your skin, it buffs in beautifully to give the illusion of flawless, bare skin. When your skin requires less coverage, just apply less, you don't need a heavy foundation AND a tinted moisturiser!

Of course! For best results allow moisturiser to be fully absorbed before applying the mineral foundation to your skin.

No. Most powder products contain talc or corn starch which is drying and gives skin that 'powdery' look. Lily Lolo mineral foundation is silky or creamy and is not drying to the skin.

Don't be put off by buying on the internet! How many foundations have you bought and got them home only to discover they're the wrong shade! We offer samples of our products for £1.25 plus p&p so that you can check you've got the right shade before you invest in the full size - We'd recommend ordering perhaps 2 or 3. The samples contain around 0.75g of foundation powder which although sounds very small will be enough for several applications. You can even mix foundations together to create your own personal colour.

Have a good look at your skin in daylight. If you look like you have pinky tones to the skin, then your natural colouring is cool. If you look more yellow, your undertones are more likely to be warm. If neither is obvious, then the neutral toned colours will suit most skin types.

Try looking at the inside of your wrists too – if the veins show mainly blue, then you’re more likely to have cool colouring, and if they look green then warm tones might suit you better. Again, if you’re not obviously either one, then try the neutral tones.

It is also possible to tone down your natural undertones by using foundation a shade away from your colouring, for example, to tone down pinkness, choose a neutral or warm shade.

Kabuki brushes are specially made for applying mineral cosmetics so are undoubtedly the best way to apply your mineral foundation. However, if you just want to try mineral foundation and have ordered some samples one of your existing makeup brushes will do. Try and use a small brush out of a compact which has shorter bristles - you'll still achieve great results.

Yes, very easy - no more dabbing at spots trying to get a slimy liquid in the right place! Simply dip your application brush in the powder, tap off the excess and apply in a circular motion to your face. We include a leaflet of application tips with your order but you really can't go wrong with minerals.

No, Lily Lolo foundations can be worn without any finishing powder if you choose. However, we offer several different finishing powders which are very popular.

Yes, mineral foundation has great staying power - read our testimonials to find out what our customers say.

As our foundations haven't been assessed specifically to measure their SPF we are legally unable to publish an SPF factor. We can advise that like almost all mineral foundations they contain ingredients which provide a natural sunscreen.

We are primarily a mail order company and don’t have any stores of our own yet! We do however supply a number of beauty salons throughout the UK, you can find details of these salons on our stockist page.

To minimise the appearance of fine lines, try applying some Flawless Matte powder as a base, as this will stop powder sinking into any lines. Finish off with the Flawless or Translucent silk powder, as this deflects light and will give you an overall smoother finish.

If you have obvious pores, then also try the Flawless or Translucent silk to give you a flawless complexion, and finish off your makeup application by smoothing a flocked sponge over your face, as this will remove any excess powder and minimise the appearance of pores.

Lip glosses are available online, but with minerals it’s also possible to mix your own colours. To use on lips, add eyeshadow or blush to a gloss or lip balm with a lip brush, avoiding those that contain Ultramarine Blue or Ferric Ferrocyanide. It’s also possible to apply the colour with a stiff brush, and then apply clear lip gloss over the top if you prefer.

Great effects can be achieved using mineral powder on nails. Simply mix your powder with a clear nail varnish. (Dip the varnish coated brush into the powder and then apply). Don’t use the same pot for mixing nail varnish and applying to your face!

Mineral makeup is suitable for all skin types. For mature skin, a base, such as Flawless Matte is recommended to stop makeup sinking into lines, similarly for oily skin, as this will control oil and shine.

Mineral makeup is ideal for sensitive and acne-prone skin, as it doesn’t contain harsh chemicals and includes key ingredient zinc oxide, which has healing and antibacterial properties. Minerals are particularly good for acne-prone skin.

No. Making sample sized products is a very expensive process, and as eyeshadow, lip gloss and eye pencils are not reliant on skin tones it is not necessary to supply samples. This keeps our costs down, and means you can enjoy our fabulously low prices.

Never immerse your makeup brushes in water as this can affect the glue bond holding the bristles together. Instead, hold the bristles pointing downwards in warm running water, gently lather with a mild shampoo and rinse the same way in running water.

Always leave makeup brushes to dry naturally, preferably on their side to prevent water from running into the ferrule (the base of the bristles).

Unfortunately not. Products arrive in our distribution centre in their finished form, so we don’t have empty jars or lids to send out.

Please contact us so we can send you a distribution form to fill in, which needs to be returned to us before we can consider this enquiry further.

When developing new products we work with cosmetic scientists to ensure that the ingredients used are all naturally derived, and we ensure that we steer well clear of any harsh chemicals and certainly controversial ingredients.

The natural ingredients are generally refined or processed in order to be safe for human use, and to ensure they work as efficiently as possible in cosmetic use.

Whilst our products are as simple as possible in formulation and made from the gentlest ingredients we can find no one product (or ingredient) is guaranteed to be allergy-free for everyone.

No, none of the Lily Lolo range of cosmetics contains parabens, fragrances or fillers.

We do not test on animals and have achieved BUAV approval

We currently have two eye colours which contain carmine (Golden Pink and Golden Lilac) and five blush shades (Ooh La La, Candy Girl, Sugar n Spice, Sweet Fig and Clementine), this is commonly used in cosmetics but is a derivative of cochineal (a red food colouring). Our lip gloss range also contains beeswax so vegans may want to avoid these products.

We stock some high quality synthetic hair brushes. Our kabuki, buffer, concealer, smudge and angle brow brushes are all made from the highest grade synthetic hair. We also stock flocked sponges for those who prefer to avoid animal hair.

No. None of the particles are small enough to be classed as micronized or nano-particles.

Titanium and Zinc oxide are uncoated and have a minimum particle size of 10 microns

Mineral makeup is non-comedogenic. There are no mineral oils or similar ingredient which create a film on the skin blocking the pores. With mineral foundation you can achieve excellent coverage which is breathable.

The majority of our products are made in the UK with our own contract manufacturer, our eyeliner pencils are produced in Germany.

Yes. We can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

The payment is taken via Sage Pay, which is a wordwide online payments processor. In addition we do not hold or store any of your card details.

We know that you’re keen to receive your order so order processing is always our priority, please allow up to 48 hours for your order to be dispatched from the date of your order. We cannot guarantee delivery time as we rely on a third party but the majority of orders should arrive within a day or two of dispatch.

If you would like a guaranteed next day delivery, please choose this option at the checkout.Next day delivery must be to a UK address and the order must be placed Monday- Thursday up to 12.00.

Our packages are sent by Royal Mail first class post, we assume they are delivered in a timely manner unless you tell us otherwise! If you haven’t received your order within a week please let us know. However, we cannot class an order as lost in the post until 14 days have elapsed for UK orders and 21 days for International orders.

Our P & P charges are based on both size and weight. We do not seek to profit on P & P but in order to cover our costs, the rates are as follows

UK
Orders weighing up to 50g £1.00
Orders weighing 51g – 200g £1.99
Orders weighing 201g+ £2.50

Europe
Orders weighing up to 50g £1.50
Orders weighing 51g – 200g £4.00
Orders weighing 201g+ £5.00

Rest of the World
Orders weighing up to 50g £1.50
Orders weighing 51g – 200g £4.50
Orders weighing 201g+ £5.50

Yes, if you are a registered customer on our website. Order history including products previously ordered can be found in 'My Account'.

Unwanted products can be returned for exchange or refund, as long as the seal on top of the sifter hasn’t been lifted, the product has not been used or opened and as long as it is sent back within 7 days of receipt of order.

You should contact us immediately if you want to send a product back, and notify us either by phone or Email in order for us to give you a unique Returns Number.

Products should be returned to the address on the invoice, with a note explaining whether you want an exchange and what for or a refund. Once we receive your returned product, we will issue a refund or exchange as long as it meets the criteria above.

Faulty products can be returned for an exchange or refund. You should contact us immediately if you have received a faulty product, please notify us either by phone or Email in order for us to give you a unique Returns Number.

We will send out a replacement straight away along with a stamped addressed jiffy for you to send the faulty product back to us

Please contact us by phone immediately if you would like to add a product to your order. If the order has not been dispatched, then we will need to take a payment over the phone.

If the order has already been dispatched, unfortunately we cannot add to this.

Please contact us by phone immediately if you would like to have your order sent by next day delivery. If the order has not been dispatched, then we will need to take a payment over the phone. Please note guaranteed next day delivery is only possible for UK orders placed Monday-Thursday and between 9-12.

If the order has already been dispatched, unfortunately we cannot send this next day delivery.

In the event that we have made an error with your order, please contact us immediately by phone or email in order for us to give you a unique Returns Number

We will send you the correct product straight away along with a stamped addressed jiffy for you to send the incorrect product back to us.

We need an email address to register a new customer on our website in order to setup up a profile for logging in, sending order related emails and keeping you up to date with any important information.

If you do not have an email address, we would advise in the first instance using a friend or family members email. If this is not an option, please contact us on 01482 640619 for help creating a profile without an email address.

Please contact us by phone if you are interested in becoming a Lily Lolo stockist, and we will go through all the details with you.

Orders can be placed by phone, on 01482 640619 and payment is taken at the time of ordering, from a credit or debit card. There’s no complex account-opening, it’s just a case of calling to place an order whenever you're ready.

You can sell our products on your own website as long as the prices are at least the RRP prices shown on the Lily Lolo website. The only other condition is that you can only sell to customers in the country you are based in.

Our minimum orders are much less than our competitors, as well as our prices being lower, so unfortunately there is no flexibility on minimum orders

Our postage and packing charges are detailed in our wholesale brochure which is provided when you enquire. These costs are simply to cover the postage and packaging and we do not profit from this.

We aim to get wholesale orders out as quickly as possible, all within 2 days of order. We’ll send out orders either the same day or the following, by guaranteed next day delivery or courier if the order is over 2kg, so expect to receive it within two days maximum.

Strut cards, posters, brochures, carrier bags, leaflets and display stands are all available.

There’s actually quite a lot of debate about this. A lot of people like mineral makeup for weddings, as it gives them a very natural, fresh look, but some people have suggested that it doesn’t do very well under flash photography, as the dewy glow from the minerals can make people look shiny.

It’s probably best to take the angle of it looking very natural, and while there’s been discussion about it, we do currently have a lot of stockists who use it for wedding makeup, and even one who does makeup for their partner’s photography studio shoots, so it can’t be that much of a problem, since they run a beauty and photography business!