Frequently Asked Questions
Company & Ingredients Policy
Are your products made from all natural ingredients?
When developing new products we work with cosmetic scientists to ensure that the ingredients used are naturally derived, and we ensure that we steer well clear of any harsh chemicals and certainly controversial ingredients.
The natural ingredients are generally refined or processed in order to be safe for human use, and to ensure they work as efficiently as possible in cosmetic use.
Are your products allergy-free?
Whilst our products are as simple as possible in formulation and made from the gentlest ingredients we can find, no one product (or ingredient) is guaranteed to be allergy-free for everyone.
Do your products contain parabens?
No, none of the Lily Lolo range of cosmetics contains parabens, fragrances or fillers.
What is your animal testing policy?
We do not test on animals and have achieved BUAV approval
Do you use any animal ingredients?
We have a small selection of shades which contain carmine; this is commonly used in cosmetics but is a derivative of cochineal (a red food colouring). We also have a number of products that contain Lanolin and Cera Alba (Beeswax). Cera Alba is the wax obtained from the honeycomb of the bee. Please contact us to see which shades contain animal ingredients.
What are the Common Names for some of the Ingredients used
Cera Alba - Beeswax. Copernicia Cerifera Cera - Carnauba Wax. Helianthus Annuus Seed Wax - Sunflower Seed Wax. Simmondsia Chinensis Seed Oil - Jojoba Oil. Ricinus Communis Seed Oil - Castor Oil. Tocopherol - Vitamin E. Rosmarinum Officinalis Leaf Extract - Rosemary Extract. Cochineal - Carmine
Do you use any nano or micronized particles?
None of the particles are small enough to be classed as micronized or nano-particles.
What is the minimum particle size?
Titanium and Zinc oxide are uncoated and have a minimum particle size of 10 microns
Are your products comedongenic?
Mineral makeup is non-comedogenic. There are no mineral oils or similar ingredients which create a film on the skin blocking the pores. With mineral foundation you can achieve excellent coverage which is breathable.
Where are your products made?
90% of our products are made in the UK, our eye liner & mascara are made in Italy and our lipsticks are made in Germany.
Using Lily Lolo Products
Will the coverage be as good as my liquid foundation?
You'll be amazed! Mineral foundation covers like nothing else. Not only that, it doesn't lay in a thick obvious way on top of your skin, it buffs in beautifully to give the illusion of flawless, bare skin. When your skin requires less coverage, just apply less, you don't need a heavy foundation AND a tinted moisturiser!
Can I wear moisturiser under my minerals?
Of course! For best results allow moisturiser to be fully absorbed before applying the mineral foundation to your skin.
Is Lily Lolo the same as other powder products?
Lily Lolo mineral foundation is silky or creamy and is not drying to the skin, unlike most powder products which contain talc or corn starch which is drying and gives skin that 'powdery' look.
How do I know which shade to buy?
We offer samples for some of our products for £1.29 plus shipping so that you can check you've got the right shade before you invest in the full size - We'd recommend ordering perhaps 2 or 3. The samples contain around 0.75g of foundation powder which although sounds very small will be enough for several applications. You can even mix foundations together to create your own personal colour.
Have a good look at your skin in daylight. If you look like you have pinky tones to the skin, then your natural colouring is cool. If you look more yellow, your undertones are more likely to be warm. If neither is obvious, then the neutral toned colours will suit most skin types.
Try looking at the inside of your wrists too - if the veins show mainly blue, then you're more likely to have cool colouring, and if they look green then warm tones might suit you better. Again, if you're not obviously either one, then try the neutral tones.
It is also possible to tone down your natural undertones by using foundation a shade away from your colouring, for example, to tone down pinkness, choose a neutral or warm shade.
Do I need to buy a special brush to apply the foundation?
Kabuki brushes are specially made for applying mineral cosmetics so are undoubtedly the best way to apply your mineral foundation. However, if you just want to try mineral foundation and have ordered some samples one of your existing makeup brushes will do. Try and use a small brush out of a compact which has shorter bristles - you'll still achieve great results.
Is mineral foundation easy to apply?
Yes, very easy - no more dabbing at spots trying to get a slimy liquid in the right place! Simply dip your application brush in the powder, tap off the excess and apply in a circular motion to your face. We include a leaflet of application tips with your order but you really can't go wrong with minerals.
Do I need to wear a finishing powder over my foundation?
No, Lily Lolo foundations can be worn without any finishing powder if you choose. However, we offer several different finishing powders which are very popular.
Will my Lily Lolo foundation stay on all day?
Yes, mineral foundation has great staying power - read our testimonials to find out what our customers say.
What is the SPF of Lily Lolo foundation?
Our foundation has been assessed specifically to measure its SPF, and provides a SPF value of 15 to help protect skin.
How do I minimise the appearance of pores and wrinkles?
To minimise the appearance of fine lines, try applying some Flawless Matte powder as a base, as this will stop powder sinking into any lines. Finish off with the Flawless or Translucent Silk powder, as this deflects light and will give you an overall smoother finish.
If you have obvious pores, then also try the Flawless or Translucent Silk to give you a flawless complexion, and finish off your makeup application by smoothing a flocked sponge over your face, as this will remove any excess powder and minimise the appearance of pores.
How do I use products on lips and nails?
Lip glosses are available, but with minerals it's also possible to mix your own colours. To use on lips, add eyeshadow or blush to a gloss or lip balm with a lip brush, avoiding those that contain Ultramarine Blue or Ferric Ferrocyanide. It's also possible to apply the colour with a stiff brush, and then apply clear lip gloss over the top if you prefer.
Great effects can be achieved using mineral powder on nails. Simply mix your powder with a clear nail varnish. (Dip the varnish coated brush into the powder and then apply).
How will mineral makeup perform on mature, oily, sensitive or acne-prone skin?
Mineral makeup is suitable for all skin types. For mature skin, a base, such as Flawless Matte is recommended to stop makeup sinking into lines, similarly for oily skin, as this will control oil and shine.
Mineral makeup is ideal for sensitive and acne-prone skin, as it doesn't contain harsh chemicals and includes key ingredient zinc oxide, which has healing and antibacterial properties. Minerals are particularly good for acne-prone skin.
My product looks a slightly different shade/colour than my last order?
As all of our products are made from natural minerals there may be some variation in how powders appear because as they are not man-made, it is impossible to make two batches of a mineral powder exactly the same.
How do I wash my Lily Lolo brushes?
Never immerse your makeup brushes in water as this can affect the glue bond holding the bristles together. Instead, hold the bristles pointing downwards in warm running water, gently lather with a mild shampoo and rinse the same way in running water.
Always leave makeup brushes to dry naturally, preferably on their side to prevent water from running into the ferrule (the base of the bristles).
Delivery & Returns
What are your delivery options and charges?
All delivery options and charges can be found under Delivery Information.
Has my order been despatched yet?
As soon as your order is dispatched from our Warehouse, normally within 24-48 hours, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise under Delivery Information. If your order is trackable you can check it's progress by logging into your account.
What if I have received a faulty product?
We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Service Team
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will send a replacement out for you.
What if I have received an incorrect product in my order?
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Service Team and we will send a replacement out for you.
What if a product is missing from my order?
If something is missing from your order, then please get in touch with our Customer Service Team and we will send a replacement out for you.
How do I make a return?
From receipt, you have 28 days to decide if you want to return any item within your order, please see our Returns Policy. for further details. Simply contact our Customer Service Team to get a returns number.
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.
Once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
We will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your lily Lolo account.
Any refund will automatically be issued to the card used to make the original purchase and in the event we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
My return was processed but I wasn't refunded my delivery charge?
We will usually refund what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.