Menu
home > returns

returns

Returns

Distance Selling Regulations

Under the EU's Distance Selling Regulations, customers located in the European Union are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge.

Returns Policy

In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different product.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

In all cases, the items returned must be in their original condition and unused, which includes any packaging. For example, foundations are to be returned with the shrink sleeve intact and tamper seal on the sifter intact. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods enclosing your name, address, order number and reason for return/exchange to:

Lily Lolo
Unit 3/4 Priory Tec Park
Saxon Way
Hessle
HU13 9PB

 

days,hours,mins,secs
It is not possible to show this image.
Loading Image. Please wait...
Loading. Please wait...
Loading. Please wait...
Please enter at least 3 characters to search for

  no suggestions found

press Enter for a
 more thorough search

Search
NEWSLETTER SIGN UP
Enter voucher code
Please wait...
Please wait...
The password you entered does not match your old password
 
Total Items: Total Price:
Proceed to Checkout