REFUND POLICY
We value you as a customer and your satisfaction is very important to us. So, if you’re not totally satisfied - we can offer a refund. If you've changed your mind about a Lily Lolo product, you can return your order within 30 days from the date of purchase as long as the item is still in its original condition and packaging. Contact our team and they can help organise this for you.
Although we’ve tried to accurately display the colours of our Foundations, Concealers & BB Cream on www.lilylolo.co.uk, we understand that it may be difficult to color match these products online. If you’ve purchased our Mineral Foundation SPF15 (excluding samples), Cream Foundation, Mineral Concealer, Cream Concealer or BB Cream online at www.lilylolo.co.uk and you’re not happy with the colour, you may request a refund within 30 days of the date of purchase.
Please note we are unable to refund the postage charge for orders upon return or assist with returns from other retailers or vendors.
Returning your items.
Goods must be returned within 30 days of purchase. Please note that if you are returning a collection, we aren't able to issue partial refunds, the entire collection must be returned.
Please contact our customer care team at email@lilylolo.co.uk to notify them of your return. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods enclosing your name, address, order number and reason for return to:
Lily Lolo
Unit 3A
Banner Court
Hull
HU4 7DX
We aim to process returns within 7 working days of receiving the goods back.
Exchanges.
Unfortunately we cannot offer exchanges at the moment.
In-store purchases.
If you have purchased through one of our stockists, you will need to visit them directly for a return or exchange.